Q: Why hire a professional painter?
By hiring a professional and experienced painter, you and your guests come out ahead when it comes to safety and quality. Professional painters are able to paint much faster than a hobby or volunteer painter. Hours are spent every week practicing skills and speed so that when hired, you get the most for your money. When you hire Wowee Creations, you can be assured that the designs shown on our site are actual photos of our own work, and are the same quality and vibrant designs that you will get at your party or event. We use top-quality professional face paints and cosmetic grade glitter approved for use around the eyes - which is very important! You do not want rashes on your guests skin or crackling paint being applied at your party. If you choose to hire another company, make sure you find out what kind of supplies they use, and that the glitter does not contain aluminium, which can scratch, cut and seriously damage the eyes.
Q: Where are you based?
We are based in Brisbane and service all areas between the Gold Coast and Sunshine Coast.
Q: How far in advance do I have to book?
As soon as possible, this will secure your desired booking date and time.
Q: How do I pay for your services?
Cash, Cheque or Bank Deposit. Sorry we dont accept credit cards.
Q: Where do I mail the cheque to?
Made out to: Wowee Creations PO Box 28 Paddington QLD 4064 PLEASE ENCLOSE YOUR BOOKING NAME & DATE OR INVOICE NUMBER SO WE CAN CONFIRM YOUR PAYMENT IS RECEIVED
Q: What are your EFT details / direct deposit?
Bank: Suncorp Account Name: Wowee Creations BSB: 484-799 Account Number: 049 012 095 PLEASE USE YOUR BOOKING NAME & DATE OR INVOICE NUMBER AS REFERENCE
Q: What is your cancellation policy?
The 50% deposit is non-refundable should the client decide to cancel or postpone the booking within (5) days of the event. If you fail to cancel or postpone in writing five (5) days prior to the booking date, your deposit will be forfeited. Once we have received your written cancellation/postponement, we will email back to confirm that your cancellation/postponement has been received, and the deposit will be returned. It is your responsibility to ensure that your cancellation/postponement email has been received by us, if you do not hear back in writing within 24 hours, we have not received it. For bookings cancelled or postponed less than five (5) days prior to the booking date, deposits will be retained to cover any expenses in preparing for your event and possible lost work. In the case of postponement, we will work with you to obtain one alternate date within the next 12 months.
Q: Do you supply everything you need to work?
We come to every event big or small with all the materials and equipment we need to operate - this even includes table a chairs. The only thing you need to supply is a sheltered area with adequate lighting and enough space for us to work comfortably (approx 3x3m). For large events we ask that you avoid locating us near doorways, thoroughfares, bathrooms, smoking areas, loud speakers, DJs, food and beverage tables, and on uneven or loose ground. An adult should be supervising waiting children to avoid conflicts in line and help the Artist keep things moving smoothly, and to keep little hands out of our supplies in order to keep them sanitary. Our Artists will not attempt to resolve conflict unless a danger to the child(ren) exists.
Q: When do you arrive/setup?
Usually the Artist will arrive 10-15 minutes before the start of your booking to setup, ready to go on time unless agreed otherwise.
Q: What if there are more or less guests then we booked for on the day?
You are able to decrease the booking time on the day, but the full agreed charge will still apply as we may have potentially turned away other bookings. There is no problem in extending your booking on the day if the Artist is available to do so. This can be negotiated on-site with the Artist. The extra fees incurred will be payable on the day by cash or cheque. If you have requested an invoice it will be amended and re-sent to you via email.
Q: What time during my event should I book you to arrive?
Large Events: We find it is a good idea to book us for the middle of the event (or the middle of the day) as this is usually when the largest numbers of people gather. However it is a problem sometimes if we are booked to finish well before the events official completion as many guests may still be interested in our services and cause disappointment and end a fun days work on a sour note. Its not always the case and not always avoidable but it is something you may want to consider. If you clearly announce with a sign our operating hours there will be no surprises! Kids Parties: Its great to have us arrive as soon as the party kicks off so the guest of honour can be done first. This will allow them to greet guests without distraction and as guests arrive they can have their turn so there is not a long wait. We will usually be finished in time for the guests to enjoy party games and cake and have the rest of the party to play in character!
Q: What are your power requirements?
Our only service that requires access to power is the Temporary Airbrush Tattoos. We use a small air compressor to run the airbrush. We will supply extensions leads and power boards as required - all our electrical equipment is tested and tagged accordingly. The compressor uses 15 AMPS Single Phase power supply. A regular household power outlet is sufficient.